• V.A.T. - UK Value Added Tax is included in the price.
• Prices - Prices charged will be those displayed on the payment screen.
• Carriage - Delivery is by 1st class Royal Mail.
• Non Delivery - Lost in Transit Claims for non-delivery must be made in writing or by e-mail to AVUKLTD.COM. For credit cards please quote the World Pay confirmation number that was e-mailed to you. For cheques please quote the cheque number. Normal delivery is FIVE working days, please contact us if this time has expired and you have not received the goods.
• Out of Stock In the event that any item is temporarily out of stock, AVUKLTD.COM. will contact purchasers and ask them if they wish to stay on ‘back order’ or if they wish to cancel their order for a full refund.
• Damage or Short Delivery - Damage/shortages must be noted on Carriers Delivery Sheet immediately or, in exceptional circumstances within 7 days. Notice in writing should be given AV UK Ltd. within 7 days of receipt of goods.
• Specification - The customer shall be wholly responsible for checking that the products are entirely appropriate for the use and application to which they may be put.The specification and description of the goods on our site have been supplied by manufacturers and were correct to the best of AV UK Ltd. knowledge at the time of the site going live. In view of the rights claimed by manufacturers to change specification without notice and whilst all reasonable care is taken to ensure that due notification of such change is given, customers are advised to check the exact specification of all goods PRIOR TO ORDER where variations will be material to performance. If an item returned is subsequently found not to be faulty or incorrect but has either been ordered by mistake or the equipment itself is found to be at fault, a 30% charge will be levied to cover costs we incurred in processing and sending out the original order, and will be deducted from the refund we issue. This does not effect your statutory rights. Information that we are obliged to keep for accountancy purposes is kept for the legal length of time and is kept strictly private and confidential.

This does not affect your statutory rights as a consumer.